Refund Policy

1. Scope

This policy covers LifesOS Pro subscriptions purchased through our website checkout. International card payments are processed by Lemon Squeezy as merchant of record. Vietnam payments via PayOS (when used) follow the same request process through LifesOS support unless stated otherwise at checkout.

2. Conservative draft position

Because a final commercial refund window has not been separately confirmed by the owner, LifesOS adopts a conservative approach:

• Subscription fees are generally non-refundable once the paid period has started and Pro access has been delivered, except where required by law or where Lemon Squeezy issues a refund as merchant of record.
• We will review good-faith requests (for example duplicate charges, confirmed technical failure preventing access after payment, or clear billing error).
• We do not promise a specific “X-day money-back guarantee” until the owner approves one. OWNER INPUT REQUIRED.

3. How to request a review

Email minhkhoa90@gmail.com with:

• Your LifesOS username
• Email used at checkout
• Approximate purchase date and plan (monthly/yearly)
• Reason for the request

We aim to respond within a reasonable time (typically within 7 days).

4. Cancellations vs refunds

Cancelling stops future renewals. You typically keep Pro until the end of the period already paid. Cancellation alone does not automatically create a refund for the current period. See Manage subscription.

5. Chargebacks & Lemon Squeezy

Lemon Squeezy may issue refunds or handle chargebacks under its policies (including discretionary refunds within time windows they define). Contacting support first often resolves issues faster than a chargeback.

6. Contact

Khoa Tran · minhkhoa90@gmail.com · https://lifesosapp.com